Which username and password should I use to enroll?

You need to use the username and password that you also use when logging on to the network with your workstation. The username usually uses the format: jbakker@tools4ever.com

Which domain should I use?

Depending on the wishes of your organization you will need to enter a domain name or it might be preselected for you. If the domainname is empty by default, please enter the domain name 'SSP'.

I'm receiving the error "Unknown username or bad password (1326)". What should I do?

Check the information you entered. You probably made a mistake entering your username and/or password. Please enter those again.

Can I continue working immediately after resetting my password?

Yes, you can. After the password reset, you can logon with your new password immediately and continue working.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.

Does the password reset software work if, for example, I'm using my laptop and I'm not connected to the network?

Yes, but only if your organization configured this functionality. However you can't use the software to reset your password, but instead it will allow you to logon using credentials that are cached by Windows.

Does the software store my answers?

Yes, but only during enrollment and the answer will be stored using encryption. Therefore, it is not possible to retrieve your original answers.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Does the helpdesk have access to my answers and questions?

Not, not by default. Optionally the software supports encrypting the answers using reversible encryption. Using this option and the related software can assist the helpdesk to identify a user during a helpdesk call.